PRIO PHARMA

Protecting the Quality with Dedicated
Pharmaceutical Handling

Reliable transportation with flexible handling and optional services specialized for pharmaceuticals including priority loading.

Transportation according to the characteristics of the pharmaceuticals
Extensive equipment and
materials such as
temperature-controlled containers
Handling by staff with specialized training in pharmaceuticals

As a part of the pharmaceutical supply chain, we, ANA, will always handle pharmaceutical-related cargo with full sincerity to fulfill our social responsibility. We will provide a variety of services according to the characteristics of pharmaceuticals. We will also respond carefully and flexibly to the various requests of our customers, such as temperature control and fast, secured transportation.

We have 3 lineups according to the characteristics of the products.

1) PRIO PHARMA - TCC	：	Consistent temperature-controlled transportation using Temperature-Controlled Containers
2) PRIO PHARMA - TempAssist	：	Value-added services even without temperature-controlled containers
3) PRIO PHARMA - QuickCare	：	Fast and secured transport for pharmaceuticals, such as cell & gene therapy products under cryogenic temperature

	PRIO PHARMA - TCC	PRIO PHARMA - TempAssist	PRIO PHARMA - QuickCare
Priority Loading/ Priority Handling/ Priority Delivery	✓	✓	✓
Traceability *Cargo handling records provided upon request	✓	✓	✓
Temperature-Controlled Containers	✓
Storage in pharmaceutical or temperature-controlled room *Subject to facility requirements of each airport		✓
Build-up/breakdown in the pharmaceutical room Available airports only Upon request (Prior arrangement required)		✓
Thermal blankets		✓
Pharmaceuticals, such as cell & gene therapy products, requiring fast and secured transport			✓

Please see the details of each lineup from the tabs below.

PRIO PHARMA - TCC
PRIO PHARMA - TempAssist
PRIO PHARMA - QuickCare

PRIO PHARMA - TCC

PRIO PHARMA - TCC handling
* TCC; Temperature-Controlled Container

Careful handling of the customers' valuable cargos, throughout the entire processes from acceptance to handover after arrival, is provided.
Click here for applicable containers of PRIO PHARMA - TCC.

Acceptance

Accepted based on specialized handling procedures for pharmaceuticals.
Build-up

Build-up of passive containers on ULD is conducted under an environment that minimizes effects of direct sunlight and outside temperatures.
*Active containers shall be delivered to ANA after cargo is build-up by the forwarder.
Storage

Consistent temperature control, from departure to arrival, is possible. Temperature check will be conducted at the timing of build-up, breakdown, and storage, etc.
Transfer (from warehouse to shipside)

Minimal time will be spent for cargo transfer from the warehouse to aircraft loading.
Departure
Arrival
Transfer (from shipside to warehouse)

Minimal time will be spent for cargo unloading and transfer from the aircraft to warehouse.
Breakdown

Breakdown of passive containers from ULD is conducted under an environment that minimizes effects of direct sunlight and outside temperatures.
Storage

Periodically check, that containers are working properly, is conducted.
*Availability of container storage in cool room depends on airport facility requirements.
Handover

Within 180 minutes after flight arrival, documents handover and cargo customs declaration will be ready
* If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time. * Handling time differes by airport depending on the service standard.

Other features

Priority Loading

We will prioritize loading your shipment onto the reserved flight. In the event your cargo cannot be loaded onto the
scheduled flight due to weather or other reasons, you will be given the highest priority on the proposed alternative flight.

Containers' inner temperature data can be provided

Upon customer's request, temperature records of the inside of container during transportation will be provided.
*Depending on the container type or lease type, this service will be for a fee or will not be available.

Procedures

[Valued Shippers] For cargo transportation reservations and inquiries, please directly contact freight forwarder (or air cargo agent).

Temperature-Controlled Container (Applicable container, Temperature range, Specifications, Lease period, Loading limitations, etc.)	Click here for more information about temperature-controlled containers.
Container Lease Type	Container lease can be arranged by either ANA or forwarder. For more details, please click here.
Reservations	We accept reservations up to 4 business days prior to the departure date. Please contact our sales representative if shipping within 4 business days.
Acceptance	Priority Loading (For the details, please click here).
Handover	Priority Delivery (Target: within ATA 120~180 mins *ATA: Actual Time of Arrival)

* Handling time differes by airport depending on the service standard.
* If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time.

Acceptable commodities ・Restrictions

Acceptable commodities

Acceptable commodities	Pharmaceuticals, Speciments, etc. using temperature-controlled containers
Unacceptable commodities	Dangerous Goods loadable on cargo aircraft only (CAO) cannot be accepted. Handling of Active Containers Active Containers, in which Dangerous Goods are contained, delivering from forwarder (BUP: Shipper build-up) cannot be accepted. (Provided that exceptions listed in IATA DGR 5.0.1.3 are acceptable as BUP.) Handling of Passive Containers Some passive container types may be used as containers to contain Dangerous Goods. In such case, please deliver in accordance with the IATA DGR overpack rules. ULDs delivered from forwarder with passive containers stacked (BUP: Shipper build-up) cannnot be accpeted.
Weight/Size Limits	Limited to weight/size loadable on each container.

Applicable Routes ・Freight Rate

Applicable routes	ANA Group operated flights ANA and NCA's online airport airline charter flights (Excluding Peach flights) (Road Feeder Service is limited to ANA online airports in Japan) *Road Feeder Service trucks are generally not temperature-controlled. If a temperature-controlled truck within Japan is required, please contact our sales or reservations representative.
Freight rate	Only prepaid is acceptable. The container lease fee will apply (In case of ANA lease) in addition to the air freight.

* PRIO PHARMA - TCC is unacceptable on small aircraft operated routes, and at airports with embargo for dry ice, as well as certain airports not able to provide dry ice service.

Required Documents ・Labels

Following documents are required for PRIO PHARMA - TCC service.

AWB（*Air Waybill）	Please use the regular AWB. Please note the following points when issuing AWB: Indicate "PRIO PHARMA" in the ACCOUNTING INFORMATION column. (If no indication, it will not be handled as "PRIO PHARMA".) Indicate only one single handling temperature range in the HANDLING INFORMATION column. (e.g. Keep between +2℃～＋8℃ wherever possible.) For passive containers, indicate the container ID number in the NATURE AND QUANTITY OF GOODS column. Indicate consignee's contact (Person in-charge and Telephone number including the country code) in the CONSIGNEE'S NAME & ADDRESS column. Indicate 24-hour available contact (Person in-charge and Telephone number including the country code) for emergencies in the HANDLING INFORMATION column.
Label	In addition to general label, please attach dedicated label for PRIO PHARMA on the cargo.

AWB（*Air Waybill）

Please use the regular AWB.
Please note the following points when issuing AWB:

Indicate "PRIO PHARMA" in the ACCOUNTING INFORMATION column. (If no indication, it will not be handled as "PRIO PHARMA".)
Indicate only one single handling temperature range in the HANDLING INFORMATION column. (e.g. Keep between +2℃～＋8℃ wherever possible.)
For passive containers, indicate the container ID number in the NATURE AND QUANTITY OF GOODS column.
Indicate consignee's contact (Person in-charge and Telephone number including the country code) in the CONSIGNEE'S NAME & ADDRESS column.
Indicate 24-hour available contact (Person in-charge and Telephone number including the country code) for emergencies in the HANDLING INFORMATION column.

Label

In addition to general label, please attach dedicated label for PRIO PHARMA on the cargo.

Please download the required dedicated labels for PRIO PHARMA from here.

PRIO PHARMA Label Download

PRIO PHARMA - Temp Assist Handling

Careful handling of the customers' valuable cargos, throughout the entire processes from acceptance to handover after arrival, is provided.

Acceptance

Accepted based on specialized handling procedures for pharmaceuticals.
Storage

Stored in the designated temperature range.
*Availability of Temperature-Controlled Storage Rooms may vary depending on the condition of the airport facilities on the day
Build-up

Build-up in an environment that minimizes the effects of direct sunlight and outside temperatures as much as possible.

Thermal blankets will be used to minimize the effects of outside temperatures. If requested in advance, build-up will be conducted in the Pharmaceutical Room at airports wherever serviceable.
Transfer (from warehouse to shipside)

Minimal time will be spent for cargo transfer from the warehouse to aircraft loading.
Departure
Arrival
Transfer (from shipside to warehouse)

Minimal time will be spent for cargo unloading and transfer from the aircraft to warehouse.
Breakdown

Breakdown in an environment that minimizes effects of direct sunlight and outside temperatures as much as possible.

For applicable airports, if the customer requests it in advance, we will carry out the breakdown at Pharma room.
Storage

Stored in the designated temperature range.
*Availability of Temperature-Controlled Storage Rooms may vary depending on the condition of the airport facilities on the day
Handover

Within 180 minutes after flight arrival, documents handover and cargo customs declaration will be ready * If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time. * Handling time differes by airport depending on the service standard.

Other features

Priority Loading

Traceability

Upon customer request, a handling records can be provided after transportation under PRIO PHARMA - TempAssist service.

Procedures

[Valued Shippers] For cargo transportation reservations and inquiries, please directly contact freight forwarder (or air cargo agent).

Reservations	We accept reservations up to 4 business days prior to the departure date. Please contact our sales representative if shipping within 4 business days.
Acceptance	Priority Loading (For the details, please click here).
Handover	Priority Delivery (Target: within ATA 120~180 mins *ATA: Actual Time of Arrival)

* Handling time differes by airport depending on the service standard.
* If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time.

Acceptable commodities・Restrictions

Acceptable commodities

Acceptable commodities	Pharmaceuticals requiring temp-control (Pharmaceuticals applicable for PRIO PHARMA - TCC is excluded.)
Requirements for Acceptance	In accordance with the IATA Temperature Control Regulations (TCR) requirements, it is the shipper's responsibility to ensure the handling temperature range described in the MAWB, which requires appropriate packaging to withstand the effects of changes in outside temperature, humidity, etc. during air transportation. For more information, please click here.
Weight/Size Limits	The weight and size that can be compatible on cargo hold of the aircraft.

Applicable Routes ・Freight Rate

Applicable routes	ANA operated flights ANA's online airport airline charter flights (Road Feeder Service is only applicable between NRT/HND/KIX in Japan.) *Road Feeder Service trucks are generally not temperature-controlled. If a temperature-controlled truck within Japan is required, please contact our sales or reservations representative.
Freight Rate	Only prepaid is acceptable.

Required Documents ・Labels

Following documents are required for PRIO PHARMA - TempAssist

AWB (*Air Waybill)	Please use the regular AWB. Please note the following points when issuing AWB: Indicate "PRIO PHARMA" in the Accounting Information column. Indicate only one single handling temperature range in the HANDLING INFORMATION column. (e.g. Keep between +2℃～＋8℃ wherever possible.) Indicate Consignee's contact (Person in-charge, Telephone number including the country code, and Email address) in the Consignee's Name and Address column. Indicate 24 hours available contact (Person in-charge, Telephone number including the country code, and Email address) for emergencies in the Handling Information column.
Label	In addition to general label, please attach dedicated label for PRIO PHARMA-TempAssist on the cargo.

AWB (*Air Waybill)

Please use the regular AWB.
Please note the following points when issuing AWB:

Indicate "PRIO PHARMA" in the Accounting Information column.
Indicate only one single handling temperature range in the HANDLING INFORMATION column. (e.g. Keep between +2℃～＋8℃ wherever possible.)
Indicate Consignee's contact (Person in-charge, Telephone number including the country code, and Email address) in the Consignee's Name and Address column.
Indicate 24 hours available contact (Person in-charge, Telephone number including the country code, and Email address) for emergencies in the Handling Information column.

Label

In addition to general label, please attach dedicated label for PRIO PHARMA-TempAssist on the cargo.

Please download the required dedicated labels for PRIO PHARMA from here.

PRIO PHARMA Label Download

PRIO MEDICAL Handling

Careful handling of the customers' valuable cargos, throughout the entire processes from acceptance to handover after arrival, is provided.

Acceptance

Accepted based on specialized handling procedures for pharmaceuticals.
Storage

Stored in the designated temperature range.
*Availability of Temperature-Controlled Storage Rooms may vary depending on the condition of the airport facilities on the day
Build-up

Build-up in an environment that minimizes effects of direct sunlight and outside temperatures.
Transfer (from warehouse to shipside)

Minimal time will be spent for cargo transfer from the warehouse to aircraft loading.
Departure
Arrival
Transfer (from shipside to warehouse)

Minimal time will be spent for cargo unloading and transfer from the aircraft to warehouse.
Breakdown

Breakdown in an environment that minimizes effects of direct sunlight and outside temperatures.
Storage

Stored in the designated temperature range.
*Availability of Temperature-Controlled Storage Rooms may vary depending on the condition of the airport facilities on the day
Handover

Within 180 minutes after flight arrival, documents handover and cargo customs declaration will be ready * If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time. * Handling time differes by airport depending on the service standard.

Other features

Priority Loading

Procedures

[Valued Shippers] For cargo transportation reservations and inquiries, please directly contact freight forwarder (or air cargo agent).

Reservations
We accept reservations up to 4 business days prior to the departure date. Please contact our sales representative if shipping within 4 business days.
Acceptance	Priority Loading (For the details, please click here).
Handover	Priority Delivery (Target: within ATA 120~180 mins *ATA: Actual Time of Arrival)

* Handling time differes by airport depending on the service standard.
* If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time.

Acceptable commodities・Restrictions

Acceptable commodities

Acceptable commodities	Pharmaceuticals requiring temp-control (Pharmaceuticals applicable for PRIO PHARMA - TCC is excluded.)
Requirements for Acceptance	In accordance with the IATA Temperature Control Regulations (TCR) requirements, it is the shipper's responsibility to ensure the handling temperature range described in the MAWB, which requires appropriate packaging to withstand the effects of changes in outside temperature, humidity, etc. during air transportation. For more information, please click here.
Weight/Size Limits	The weight and size that can be compatible on cargo hold of the aircraft.

Applicable Routes ・Freight Rate

Applicable routes	Until further notice, only shipments departing from Europe, Japan and ORD will be accepted. ANA group operated flights (Excluding Peach flights and Air Japan flights for BKK routes and NCA flights) (Road Feeder Service is available (Excluding to/from ANA offline airports))
Freight Rate	Only prepaid is acceptable.

Required Documents ・Labels

Following documents are required for PRIO MEDICAL.

AWB (*Air Waybill)	Please use the regular AWB. Please note the following points when issuing AWB: Indicate "PRIO MEDICAL" in the Accounting Information column. (If no indication, it will not be handled as "PRIO MEDICAL".) Indicate only one single handling temperature range in the HANDLING INFORMATION column. (e.g. Keep between +2℃～＋8℃ wherever possible.) Indicate 24 hours available contact (Person in-charge, Telephone number including the country code, and Email address) for emergencies in the HANDLING INFORMATION column. Indicate Consignee's contact (Person in-charge, Telephone number including the country code, and Email address) in the Consignee's Name and Address column.
Product Label	Product Label is not required.

AWB (*Air Waybill)

Please use the regular AWB.
Please note the following points when issuing AWB:

Indicate "PRIO MEDICAL" in the Accounting Information column.
(If no indication, it will not be handled as "PRIO MEDICAL".)
Indicate only one single handling temperature range in the HANDLING INFORMATION column. (e.g. Keep between +2℃～＋8℃ wherever possible.)
Indicate 24 hours available contact (Person in-charge, Telephone number including the country code, and Email address) for emergencies in the HANDLING INFORMATION column.
Indicate Consignee's contact (Person in-charge, Telephone number including the country code, and Email address) in the Consignee's Name and Address column.

Product Label

Product Label is not required.

PRIO PHARMA - QuickCare handling

Careful handling of the customers' valuable cargos, throughout the entire processes from acceptance to handover after arrival, is provided.

Acceptance

Accepted based on specialized handling procedures for pharmaceuticals.
Build-up

Careful build-up on the ULD will be done to reduce the risk of collapsing and shock to the cargo.
Transfer (from warehouse to shipside)

Minimal time will be spent for cargo transfer from the warehouse to aircraft loading.
Departure
Arrival
Transfer (from shipside to warehouse)

Minimal time will be spent for cargo unloading and transfer from the aircraft to warehouse.
Breakdown

Careful breakdown from the ULD will be done to reduce the risk of collapsing and shock to the cargo.
Storage
Handover

Within 180 minutes after flight arrival, documents handover and cargo customs declaration will be ready
* If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time. * Handling time differes by airport depending on the service standard.

Other features

Priority Loading

Procedures

[Valued Shippers] For cargo transportation reservations and inquiries, please directly contact freight forwarder (or air cargo agent).

Reservations	Up to 120 minutes prior to scheduled flight departure time
Acceptance	Priority Loading (For the details, please click here).
Handover	Priority Delivery (Target: within ATA 120~180 mins *ATA: Actual Time of Arrival)

* Handling time differes by airport depending on the service standard.
* If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time.

Acceptable commodities ・Restrictions

Acceptable commodities

Acceptable commodities	Cargo meeting the following 2 requirements are applicable. Pharmaceuticals, such as cell & gene therapy products, requiring fast and secured transport Pharmaceuticals, packaged and guaranteed a certain temperature range and quality of the contents by the shipper, which temperature control during transportation is unnecessary (Example of package; Dry Shipper)
Weight/Size Limits	The weight and size that can be compatible on cargo hold of the aircraft.

Applicable Routes ・Freight Rate

Applicable routes	ANA flights ANA charter flights operated between ANA online airports (Road Feeder Service is not applicable.)
Freight rate	Only prepaid is acceptable.

Required Documents ・Labels

Following documents are required for PRIO PHARMA - QuickCare service.

AWB（*Air Waybill）	Please use the regular AWB. Please note the following points when issuing AWB: Indicate "PRIO PHARMA" in the Accounting Information column. (If no indication, it will not be handled as "PRIO PHARMA".) Indicate Shipper's contact (Person in-charge, Telephone number including the country code, and Email address) in the Shipper's Name & Address" column. Indicate Consignee's contact (Person in-charge, Telephone number including the country code, and Email address) in the Consignee's Name and Address column. Indicate 24 hours available contact (Person in-charge, Telephone number including the country code, and Email address) for emergencies in the Handling Information column.
Label	In addition to general label, please attach dedicated label for PRIO PHARMA on the cargo.

AWB（*Air Waybill）

Please use the regular AWB.
Please note the following points when issuing AWB:

Indicate "PRIO PHARMA" in the Accounting Information column.
(If no indication, it will not be handled as "PRIO PHARMA".)
Indicate Shipper's contact (Person in-charge, Telephone number including the country code, and Email address) in the Shipper's Name & Address" column.
Indicate Consignee's contact (Person in-charge, Telephone number including the country code, and Email address) in the Consignee's Name and Address column.
Indicate 24 hours available contact (Person in-charge, Telephone number including the country code, and Email address) for emergencies in the Handling Information column.

Label

In addition to general label, please attach dedicated label for PRIO PHARMA on the cargo.

Please download the required dedicated labels for PRIO PHARMA from here.

PRIO PHARMA Label Download

PRIO VEHICLE