• CARGO+
International cargo

PRIO PHARMA

Protecting the Quality with Dedicated
Pharmaceutical Handling

Reliable transportation with flexible handling and optional services specialized for pharmaceuticals including loading guarantee.

  • Transportation according to the characteristics of the pharmaceuticals
  • Wide equipment and
    material lineup
    such as Temperature-
    Controlled Containers
  • Handling by specially
    trained staff for
    pharmaceuticals

As a part of the pharmaceutical supply chain, we, ANA, will always handle pharmaceutical-related cargo with full sincerity to fulfill our social responsibility. We will provide a variety of services according to the characteristics of pharmaceuticals. We will also respond carefully and flexibly to the various requests of our customers, such as temperature control and fast, secured transportation.

We have four lineups according to the characteristics of the products.

 1) PRIO PHARMA - TCC ： Consistent temperature-controlled transportation using Temperature-Controlled Containers
 2) PRIO PHARMA - TempAssist ： High value-added transportation without using Temperature-Controlled Containers
 3) PRIO MEDICAL ： Transportation without using Temperature-Controlled Containers
 4) PRIO PHARMA - QuickCare ： Fast and reliable transportation for such as Cell & Gene Therapy products at cryogenic temperature
PRIO PHARMA -
TCC		 PRIO PHARMA -
TempAssist		 PRIO MEDICAL PRIO PHARMA -
QuickCare
Guaranteed Loading ✓ ✓ ✓ ✓
Priority Ground Handling ✓ ✓ ✓ ✓
Priority Ramp Transfer ✓ ✓ ✓ ✓
Temp-Controlled Container (TCC) ✓
Fast and secured transport
(Such as cell & gene therapy products) 		✓
Storage at Pharmaceautical Room or Temp-Controlled Room
*Depends on airport facility conditions		 ✓ ✓
Buildup/Breakdown in Pharmaceautical Room
*Available upon request only at compatible airports (need prior coordination)		 ✓
Traceability (Handling records) upon request ✓ ✓ ✓
Thermal blanket ✓

Please see the details of each lineup from the tabs below.

  • PRIO PHARMA - TCC
  • PRIO PHARMA - TempAssist
  • PRIO MEDICAL
  • PRIO PHARMA - QuickCare
PRIO PHARMA - TCC

PRIO PHARMA - TCC handling
* TCC; Temperature-Controlled Container

Careful handling of the customers' valuable cargos, throughout the entire processes from acceptance to handover after arrival, is provided.
Click here for applicable containers of PRIO PHARMA - TCC.

  1. Acceptance

    Accepted based on specialized handling procedures for pharmaceuticals.

  2. Build-up

    Build-up of passive containers on ULD is conducted under an environment that minimizes effects of direct sunlight and outside temperatures.

    *Active containers shall be delivered to ANA after cargo is build-up by the forwarder.

  3. Storage

    Consistent temperature control, from departure to arrival, is possible. Temperature check will be conducted at the timing of build-up, breakdown, and storage, etc.

  4. Transfer (from warehouse to shipside)

    Minimal time will be spent for cargo transfer from the warehouse to aircraft loading.

  5. Departure

  6. Arrival

  7. Transfer (from shipside to warehouse)

    Minimal time will be spent for cargo unloading and transfer from the aircraft to warehouse.

  8. Breakdown

    Breakdown of passive containers from ULD is conducted under an environment that minimizes effects of direct sunlight and outside temperatures.

  9. Storage

    Periodically check, that containers are working properly, is conducted.

    *Availability of container storage in cool room depends on airport facility requirements.

  10. Handover

    Within 180 minutes after flight arrival, documents handover and cargo customs declaration will be ready
    * If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time. * Handling time differes by airport depending on the service standard.

Other features

Guaranteed loading

Loading is guaranteed on the reserved flight. If in case loading is not possible on the original booked flight due to weather reason, etc., subject cargo will be handled with high priority, proposing alternative flight.

Containers' inner temperature data can be provided

Upon customer's request, temperature records of the inside of container during transportation will be provided.
*Depending on the container type or lease type, this service will be for a fee or will not be available.

Procedures

[Valued Shippers] For cargo transportation reservations and inquiries, please directly contact freight forwarder (or air cargo agent).

Temperature-Controlled Container
(Applicable container,
Temperature range,
Specifications, Lease period,
Loading limitations, etc.)		 Click here for more information about temperature-controlled containers.
Container Lease Type Container lease can be arranged by either ANA or forwarder.
For more details, please click here.
Reservations We accept reservations up to 4 business days prior to the departure date.
Please contact our sales representative if shipping within 4 business days.
Acceptance Up to 120 minutes prior to scheduled flight departure time
Handover Within 120～ 180 minutes after actual flight arrival time, AWB, documents handover
and cargo customs declaration will be ready.
  • * Handling time differes by airport depending on the service standard.
  • * If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time.

Acceptable commodities ・Restrictions

Acceptable commodities

Acceptable commodities Pharmaceuticals, Speciments, etc. using temperature-controlled containers
Unacceptable commodities
  • Dangerous Goods loadable on cargo aircraft only (CAO) cannot be accepted.
  • Handling of Active Containers
    • Active Containers, in which Dangerous Goods are contained, delivering from
      forwarder (BUP: Shipper build-up) cannot be accepted.
      (Provided that exceptions listed in IATA DGR 5.0.1.3 are acceptable as
      BUP.)
  • Handling of Passive Containers
    • Some passive container types may be used as containers to contain
      Dangerous Goods. In such case, please deliver in accordance with
      the IATA DGR overpack rules.
    • ULDs delivered from forwarder with passive containers stacked (BUP:
      Shipper build-up) cannnot be accpeted.
Weight/Size Limits Limited to weight/size loadable on each container.

Applicable Routes ・Freight Rate

Applicable routes ANA group operated flights
(Excluding Peach flights)
(Road Feeder Service is applicable only between ANA online airports in Japan.)
Applicable Routes for Air Japan flights Bangkok Not Applicable
Incheon Applicable
Singapore Applicable
Freight rate Between the range of ANA carrier rates and Priority freight rate + Container lease fee (In case of ANA lease)
*If the item is classified as either one of Class 1 to 8 of dangerous goods, please contact our sales or reservation staff.
Only prepaid is accepted.
  • * PRIO PHARMA - TCC is unacceptable on small aircraft operated routes, and at airports with embargo for dry ice, as well as certain airports not able to provide dry ice service.

Required Documents ・Labels

Following documents are required for PRIO PHARMA - TCC service.

AWB（*Air Waybill） Please use the regular AWB.
Please note the following points when issuing AWB:
  • Indicate "PRIO PHARMA" in the ACCOUNTING INFORMATION column. (If no indication, it will not be handled as "PRIO PHARMA".)
  • Indicate only one single handling temperature range in the HANDLING INFORMATION column. (e.g. +2℃ to +8℃)
  • For passive containers, indicate the container ID number in the NATURE AND QUANTITY OF GOODS column.
  • Indicate consignee's contact (Person in-charge and Telephone number including
    the country code) in the CONSIGNEE'S NAME & ADDRESS column.
  • Indicate 24-hour available contact (Person in-charge and Telephone number including
    the country code) for emergencies in the HANDLING INFORMATION column.
Label In addition to general label, please attach dedicated label for PRIO PHARMA on the cargo.

Please download the required dedicated labels for PRIO PHARMA from here.

PRIO PHARMA Label Download

PRIO PHARMA - Temp Assist Handling

Careful handling of the customers' valuable cargos, throughout the entire processes from acceptance to handover after arrival, is provided.

  1. Acceptance

    Accepted based on specialized handling procedures for pharmaceuticals.

  2. Storage

    Stored in the designated temperature range.
    *Availability of Temperature-Controlled Storage Rooms may vary depending on the condition of the airport facilities on the day

  3. Build-up

    Build-up in an environment that minimizes the effects of direct sunlight and outside temperatures as much as possible.

    Thermal blankets will be used to minimize the effects of outside temperatures. If requested in advance, build-up will be conducted in the Pharmaceutical Room at airports wherever serviceable.

  4. Transfer (from warehouse to shipside)

    Minimal time will be spent for cargo transfer from the warehouse to aircraft loading.

  5. Departure

  6. Arrival

  7. Transfer (from shipside to warehouse)

    Minimal time will be spent for cargo unloading and transfer from the aircraft to warehouse.

  8. Breakdown

    Breakdown in an environment that minimizes effects of direct sunlight and outside temperatures as much as possible.

    For applicable airports, if the customer requests it in advance, we will carry out the breakdown at Pharma room.

  9. Storage

    Stored in the designated temperature range.
    *Availability of Temperature-Controlled Storage Rooms may vary depending on the condition of the airport facilities on the day

  10. Handover

    Within 180 minutes after flight arrival, documents handover and cargo customs declaration will be ready * If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time. * Handling time differes by airport depending on the service standard.

Other features

Guaranteed loading

Loading is guaranteed on the reserved flight. If in case loading is not possible on the original booked flight due to weather reason, etc., subject cargo will be handled with high priority, proposing alternative flight.

Traceability

Upon customer request, a handling records can be provided after transportation under PRIO PHARMA - TempAssist service

Procedures

[Valued Shippers] For cargo transportation reservations and inquiries, please directly contact freight forwarder (or air cargo agent).

Reservations
We accept reservations up to 4 business days prior to the departure date.
Please contact our sales representative if shipping within 4 business days.
Acceptance
Up to 120 minutes prior to scheduled flight departure time.
Handover
Within 120～ 180 minutes after actual flight arrival time, AWB, documents handover and cargo customs declaration will be ready.
  • * Handling time differes by airport depending on the service standard.
  • * If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time.

Acceptable commodities・Restrictions

Acceptable commodities

Acceptable commodities Pharmaceuticals requiring temp-control (Pharmaceuticals applicable for PRIO PHARMA - TCC is excluded.)
Requirements for Acceptance In accordance with the IATA Temperature Control Regulations (TCR) requirements, it is the shipper's responsibility to ensure the handling temperature range described in the MAWB, which requires appropriate packaging to withstand the effects of changes in outside temperature, humidity, etc. during air transportation. For more information, please click here.
Weight/Size Limits The weight and size that can be compatible on cargo hold of the aircraft.

Applicable Routes ・Freight Rate

Applicable routes Until further notice, only shipments departing from Japan and ORD will be accepted.
ANA group operated flights
(Excluding Peach flights and Air Japan flights)
(Road Feeder Service is available only between ANA online airports in Japan.)
Freight Rate Between the range of ANA carrier rates and Priority freight rate

Required Documents ・Labels

Following documents are required for PRIO PHARMA - TempAssist

AWB (*Air Waybill) Please use the regular AWB.
Please note the following points when issuing AWB:
  • Indicate "PRIO PHARMA" in the Accounting Information column.
  • Indicate only one single handling temperature range in the HANDLING INFORMATION column. (e.g. +2℃ to +8℃)
  • Indicate Consignee's contact (Person in-charge, Telephone number including the country code, and Email address) in the Consignee's Name and Address column.
  • Indicate 24 hours available contact (Person in-charge, Telephone number including the country code, and Email address) for emergencies in the Handling Information column.
Label In addition to general label, please attach dedicated label for PRIO PHARMA-TempAssist on the cargo.

Please download the required dedicated labels for PRIO PHARMA from here.

PRIO PHARMA Label Download

PRIO MEDICAL Handling

Careful handling of the customers' valuable cargos, throughout the entire processes from acceptance to handover after arrival, is provided.

  1. Acceptance

    Accepted based on specialized handling procedures for pharmaceuticals.

  2. Storage

    Stored in the designated temperature range.
    *Availability of Temperature-Controlled Storage Rooms may vary depending on the condition of the airport facilities on the day

  3. Build-up

    Build-up in an environment that minimizes effects of direct sunlight and outside temperatures.

  4. Transfer (from warehouse to shipside)

    Minimal time will be spent for cargo transfer from the warehouse to aircraft loading.

  5. Departure

  6. Arrival

  7. Transfer (from shipside to warehouse)

    Minimal time will be spent for cargo unloading and transfer from the aircraft to warehouse.

  8. Breakdown

    Breakdown in an environment that minimizes effects of direct sunlight and outside temperatures.

  9. Storage

    Stored in the designated temperature range.
    *Availability of Temperature-Controlled Storage Rooms may vary depending on the condition of the airport facilities on the day

  10. Handover

    Within 180 minutes after flight arrival, documents handover and cargo customs declaration will be ready * If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time. * Handling time differes by airport depending on the service standard.

Other features

Guaranteed loading

Loading is guaranteed on the reserved flight. If in case loading is not possible on the original booked flight due to weather reason, etc., subject cargo will be handled with high priority, proposing alternative flight.

Procedures

[Valued Shippers] For cargo transportation reservations and inquiries, please directly contact freight forwarder (or air cargo agent).

Reservations
We accept reservations up to 4 business days prior to the departure date.
Please contact our sales representative if shipping within 4 business days.
Acceptance
Up to 120 minutes prior to scheduled flight departure time.
Handover
Within 120～ 180 minutes after actual flight arrival time, AWB, documents handover and cargo customs declaration will be ready.
  • * Handling time differes by airport depending on the service standard.
  • * If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time.

Acceptable commodities・Restrictions

Acceptable commodities

Acceptable commodities Pharmaceuticals requiring temp-control (Pharmaceuticals applicable for PRIO PHARMA - TCC is excluded.)
Requirements for Acceptance In accordance with the IATA Temperature Control Regulations (TCR) requirements, it is the shipper's responsibility to ensure the handling temperature range described in the MAWB, which requires appropriate packaging to withstand the effects of changes in outside temperature, humidity, etc. during air transportation. For more information, please click here.
Weight/Size Limits The weight and size that can be compatible on cargo hold of the aircraft.

Applicable Routes ・Freight Rate

Applicable routes Until further notice, only shipments departing from Japan and ORD will be accepted.
ANA group operated flights
(Excluding Peach flights and Air Japan flights for BKK routes)
(Excluding Road Feeder Service)
Freight Rate Between the range of ANA carrier rates and Priority freight rate

Required Documents ・Labels

Following documents are required for PRIO MEDICAL.

AWB (*Air Waybill) Please use the regular AWB.
Please note the following points when issuing AWB:
  • Indicate "PRIO MEDICAL" in the Accounting Information column.
    (If no indication, it will not be handled as "PRIO MEDICAL".)
  • Indicate only one single handling temperature range in the HANDLING INFORMATION column. (e.g. +2℃ to +8℃)
  • Indicate 24 hours available contact (Person in-charge, Telephone number including the country code, and Email address) for emergencies in the HANDLING INFORMATION column.
  • Indicate Consignee's contact (Person in-charge, Telephone number including the country code, and Email address) in the Consignee's Name and Address column.
Product Label Product Label is not required.

PRIO PHARMA - QuickCare handling

Careful handling of the customers' valuable cargos, throughout the entire processes from acceptance to handover after arrival, is provided.

  1. Acceptance

    Accepted based on specialized handling procedures for pharmaceuticals.

  2. Build-up

    Careful build-up on the ULD will be done to reduce the risk of collapsing and shock to the cargo.

  3. Transfer (from warehouse to shipside)

    Minimal time will be spent for cargo transfer from the warehouse to aircraft loading.

  4. Departure

  5. Arrival

  6. Transfer (from shipside to warehouse)

    Minimal time will be spent for cargo unloading and transfer from the aircraft to warehouse.

  7. Breakdown

    Careful breakdown from the ULD will be done to reduce the risk of collapsing and shock to the cargo.

  8. Storage

  9. Handover

    Within 180 minutes after flight arrival, documents handover and cargo customs declaration will be ready
    * If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time. * Handling time differes by airport depending on the service standard.

Other features

Guaranteed loading

Loading is guaranteed on the reserved flight. If in case loading is not possible on the original booked flight due to weather reason, etc., subject cargo will be handled with high priority, proposing alternative flight.

Procedures

[Valued Shippers] For cargo transportation reservations and inquiries, please directly contact freight forwarder (or air cargo agent).

Reservations Up to 120 minutes prior to scheduled flight departure time
Acceptance Up to 120 minutes prior to scheduled flight departure time
Handover Within 120～ 180 minutes after actual flight arrival time, AWB, documents handover and cargo customs declaration will be ready.
  • * Handling time differes by airport depending on the service standard.
  • * If the arrival time of the flight is out of customs office hours, it may not be possible to handover the cargo within the specified time.

Acceptable commodities ・Restrictions

Acceptable commodities

Acceptable commodities Cargo meeting the following 2 requirements are applicable.
  • Pharmaceuticals, such as cell & gene therapy products, requiring fast and secured transport
  • Pharmaceuticals, packaged and guaranteed a certain temperature range and quality of the contents by the shipper, which temperature control during transportation is unnecessary (Example of package; Dry Shipper)
Weight/Size Limits The weight and size that can be compatible on cargo hold of the aircraft.

Applicable Routes ・Freight Rate

Applicable routes ANA group operated flights
(Excluding Peach flights and Air Japan flights)
(Excluding Road Feeder Service）
Freight rate Priority freight rate
*If the item is classified as either one of Class 1 to 8 of dangerous goods, please contact our sales or reservation staff.
Only prepaid is accepted.

Required Documents ・Labels

Following documents are required for PRIO PHARMA - QuickCare service.

AWB（*Air Waybill） Please use the regular AWB.
Please note the following points when issuing AWB:
  • Indicate "PRIO PHARMA" in the Accounting Information column.
    (If no indication, it will not be handled as "PRIO PHARMA".)
  • Indicate Shipper's contact (Person in-charge, Telephone number including the country code, and Email address) in the Shipper's Name & Address" column.
  • Indicate Consignee's contact (Person in-charge, Telephone number including the country code, and Email address) in the Consignee's Name and Address column.
  • Indicate 24 hours available contact (Person in-charge, Telephone number including the country code, and Email address) for emergencies in the Handling Information column.
Label In addition to general label, please attach dedicated label for PRIO PHARMA on the cargo.

Please download the required dedicated labels for PRIO PHARMA from here.

PRIO PHARMA Label Download
PRIO VEHICLE

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2 American classic cars to be exhibited in the L.A. Petersen Automotive Museum were transported
PRIO LIVE ANIMALS

Live Horses Transported to Melbourne

With the cooperation of other airline, 2 breeding mares were transported to Melbourne, Australia
PRIO Series Case Study List
To the International Cargo page

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Please check our most frequently asked questions below.

FAQ

If you have any comments, requests, questions,
or concerns about transportation, please feel free to contact us.

Inquiries
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