ANA Cargo Privacy Policy

Chapter 1.Handling of personal information by ANA Cargo

1. Basic Policy

In providing our main businesses, which are the cargo and commissioned businesses, ANA Cargo Inc. (hereinafter, "ANA Cargo", "we", "our", or "us") recognizes that customers' personal information is essential for us to provide fully satisfactory services. We recognize the importance of the information received from our customers, and make efforts to take the utmost care in handling such information.
For our customers utilize ANA Cargo with a sense of safety and trust, we educate our executives and employees thoroughly about laws and company regulations relating to personal information, and have established our company's structure to include measures for security, thereby exerting maximum effort toward appropriate management and use of each customer's personal information.

2. Introduction

This Privacy Policy explains how and why the personal information of customers and other individuals obtained by ANA Cargo is used. Please read this Privacy Policy carefully before providing personal information to ANA Cargo or using our products or services.

Chapter 1 of this Privacy Policy provides an overview of how we use your personal information. Chapters 2, 3 and 4 provide territory-specific information for customers in the European Economic Area /United Kingdom, China and the State of California (U.S.A), respectively.

Additional policies may apply to certain ANA Cargo products or services, details of which will be provided alongside the terms of such service.

3. Scope of Application

This Privacy Policy will apply when customers and other individuals provide personal information to ANA Cargo or use ANA Cargo's services and products.

4. Purpose of Using Personal Information

ANA Cargo utilizes personal information obtained from its customers for the following purposes:
(1) Reservations, sales, transportation and airport services with regard to air cargo services
(2) Reservations, sales, transportation and airport services for interline transportation, joint acceptance of carriage, codeshare, successive carriage and consigned carriage
(3) Guidance, provision, and management of other services and products offered by ANA Cargo
(4) All operations incidental or related to purposes (1) through (3) above
(5) Implementation of questionnaires concerning service and products, etc., offered by ANA Cargo
(6) Development of new services and products
(7) Guidance, operation, management and information provision for various events and campaigns
(8) Notification of services and products offered by ANA Cargo
(9) Guidance, operation, management and notification of services, products, events and campaigns of ANA Group companies and partner companies
(10) Response to inquiries, requests
*In addition to the above-mentioned purposes, personal information will be utilized for the purposes described in Chapter 1 Article 8 (Data sharing) below.

5. Acquisition of Personal Information

ANA Cargo will obtain the following personal information by fair and appropriate means for the purpose of achieving the previously mentioned purposes.

(1) Identity, contact and payment information, etc.
The customer's name, address, telephone number, fax number, email address, employment information (company name, division/department the customer belongs to, title, address, telephone number, fax number), mailing address, etc.

(2) Details of enquiries and complaints to ANA Cargo
Details of enquiries, requests and complaints contained in correspondence with customers, (including their cause and resolution), etc.
*We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for crime prevention and to improve the quality of our customer service

(3) IT and system data, including about the usage of the ANA Cargo website
Information on the use of ANA Cargo website including cookie and action log on the website, etc.

ANA Cargo will never obtain and use information of a sensitive nature to the customer (hereinafter "sensitive information"), such as information on race, beliefs, social standing, history of illness, crime records, and history of having been afflicted by crime, unless required by laws and regulations or by the consent of the customer.

6. Choice by the Customer

As a rule, ANA Cargo obtains personal information by the volition of the customer. Customers may experience disadvantages if they refuse to provide their personal information, such as being unable to make use of the various services provided by ANA Cargo, or being unable to receive notices and other information from ANA Cargo because a part of the functions of ANA Cargo's system become inoperable and thereby unavailable. Please note that customers may change their contact information at any time they wish, in a manner designated separately by ANA Cargo.

7. Disclosure and Provision of Information to a third Party

ANA Cargo will not disclose or provide personal customer information to any third parties except under the following circumstances. Also, customers' personal information including sensitive information will not be disclosed or provided to third parties under any circumstances, unless allowed by laws and regulations or by consent of the customer. Note that provision of information to data sharing partners and business entrusted companies are not deemed to constitute disclosure or provision to third parties.
(1) Customer consent has been obtained.
(2) Disclosure or provision is required within the scope allowed by laws or regulations.
(3) Disclosure is required to protect human life, health, or property in cases where obtaining customer consent is difficult.
(4) Disclosure is required to cooperate with the public affairs of national or local governments, and when obtaining customer consent is likely to hinder the administration of public affairs.
(5) Disclosure or provision of information as statistical data (in a format that does not disclose the customer's identity).
(6) Provision of information in accordance to procedures based on laws and regulations, under the condition that the following information can be easily checked by the customers themselves through the ANA Cargo website, etc., and that the customers have not declared their wish to refuse provision of their information.
1) The purpose of obtaining information is to provide such information to a third party
2) Specific personal data items to be provided to a third party
3) The means by which such personal information is provided to a third party
4) Provisions of information will be suspended upon the customers' request
5) Methods for accepting requests from customers
(7) Provision of information as a result of the succession of business due to a merger, company split, transfer of business or otherwise.

8. Data Sharing

ANA Cargo may share customer information as follows.

Scope of entities that data can be shared ANA Group companies
Purpose of using data by the user (1)For provision of air transportation services, travel services including tours and hotels, and other products/services handled by ANA Cargo or companies that share data
(2)For sending of direct mail and information on products/services, and distribution of questionnaire(s) to customers, etc. by the Company or companies that share data
(3)For sales analysis, other research/studies, and development of new products/services, etc. by ANA Cargo or companies that share data
(4)For delivery and transfer of data when we receive inquiries, application for use or other offers from customers regarding products/services provided by ANA Cargo or companies that share data
(5)For appropriate and smooth fulfillment of other transactions with customers by ANA Cargo or companies that share data
(6)For business management/internal management by the ANA Group
Items of personal information to be shared Customer's name, address, telephone number, fax number, email address, employment information (company name, division/department the customer belongs to, title, address, telephone number, fax number), mailing address,, details of enquiries, requests and complaints contained in correspondence with customers, information on the use of ANA Cargo website, including cookie and action log on the website, etc.
Party responsible for management of personal information ANA Holdings Inc.

9. Business Entrustment

In providing products and services to customers, ANA Cargo may entrust a part of its business operations to third parties to which personal information may also be disclosed to the extent required to achieve the purpose of the entrustment. In these cases, ANA Cargo will implement appropriate measures in managing and supervising such third parties to safeguard the handling of customers' personal information, including establishing agreements on the handling of such personal information.

10. Transfer to Outside of Japan

If ANA Cargo provides customers' personal information to third party business operators outside of Japan, including business entrusted companies and data sharing partners, ANA Cargo will take necessary and appropriate measures to comply with laws and regulations.

11. Management of Personal Information

In receiving customers' personal information, ANA Cargo will manage such information according to the strictest standards and take the utmost care to prevent leaks, loss, or alterations. ANA Cargo ensures that the executives and employees are properly trained regarding appropriate handling to safeguard the security of information identifying individual customers. An appropriate retention period for personal information will be established in accordance with the purpose for which such information is used. After the purpose of the information has been achieved, ANA Cargo will dispose of the information in question by appropriate methods.

12. Request about handling of Personal Information

If ANA Cargo receives a request from a customer, submitted in the manner specified, for the (1) disclosure, (2) correction, deletion or addition, or (3) discontinuance or erasure (hereinafter "disclosure, etc.") of the customer's personal information stored in a database held by ANA Cargo, the request will be handled according to the laws and regulations as follows, within a reasonable timeframe and scope, after confirming that the request was submitted by the customer themselves.
(1) Request for disclosure
Personal information items or purpose of usage will be disclosed in accordance with the customers' request.
(2) Request for correction, deletion or addition
Correction, deletion, or addition of personal information will be undertaken wherever possible and appropriate after due review of the request.
(3) Request for discontinuance or erasure
The use of personal information items designated by the customer will be discontinued, and the relevant information erased wherever possible and appropriate if so desired, in accordance with the submitted request. However, please note that such requests may prevent customers from being provided with services that they had utilized, or may impede the provision of services in accordance to their wishes.
ANA Cargo may not be able to fulfill the customers' requests if compliance with such requests would seriously impact ANA Cargo's business operations, or result in a violation of laws and regulations.

13. Submission of request for disclosure, etc.

The method for submitting requests for disclosure, etc. or notification of purpose of use of personal information (hereinafter "requests for disclosure, etc.") received by ANA Cargo from customers, and contact information are as follows.

(1) Method for submitting request
Please send the required documents by postal mail to the address below.
Address:
ANA Cargo Personal Information Handling Desk
Shiodome-City Center, 1-5-2, Higashi-Shimbashi, Minato-ku, Tokyo 105-7140, Japan

(2) Required documents
< Application forms >(choose one of the following in accordance with your request.)

①Form requesting disclosure(PDF format/146KB)

②Form for various requests(PDF format/130KB)

Customer requests for disclosure, etc., may not be acknowledged if any of the required information is missing.

< Documents required for confirmation of identification of individual, etc. >

◆ For requests by the individual
Copies of two from the following: driver's license, passport, health insurance certificate(masking insurance card numbers and identification symbols / numbers of insured individuals), basic resident registration card with photo, pension insurance booklet, physical disability certificate, resident card or special permanent resident certificate, certificate of seal registration, or Individual Number Card (front page only)

◆ For requests by a representative
In addition to "◆ For requests by the individuals", the following documents described in (1) and (2) are required.
(1) Power of Attorney (legal representatives must provide a document certifying such status)
(2) Documents to identify the representative (copies of two from the following: driver's license, passport, health insurance certificate(masking insurance card numbers and identification symbols / numbers of insured individuals), basic resident registration card with photo, pension insurance booklet, physical disability certificate, resident card or special permanent resident certificate, certificate of seal registration, or Individual Number Card(front page only))

(3) Fee
A fee will be charged depending on type of the request. Please note that handling procedures may differ depending on the laws and regulations of the relevant country.

14. Modification of the Privacy Policy

ANA Cargo may make modifications to this Privacy Policy. If modifications are made, details will be posted on the ANA Cargo website.

15. Compliance with Laws and Regulations and Continuous Improvement

ANA Cargo will comply with all laws and regulations of Japan as well as other relevant standards applicable to the personal information held by ANA Cargo, and continuously and flexibly review the management systems and company regulations on a periodic basis. Also, ANA Cargo will seek to continuously improve the handling of personal information in light of changes in the environment such as the development of information technology and changes in social demands.

Chapter2.Handling of personal information of EEA and UK residents by ANA Cargo

1. Introduction

This Chapter 2 provides additional information about the handling of personal information of customers and other individuals in the European Economic Area (hereinafter, "EEA") and/or the United Kingdom (hereinafter, "UK") in accordance with EU General Data Protection Regulation 2016/679 (hereinafter, "GDPR") and the UK Data Protection Act 2018 (hereinafter, "DPA 2018") and other national and international data protection and privacy laws (together, "Data Protection Laws").

Please note that the UK's laws are similar to those in the EEA, and customers from both jurisdictions have very similar rights. Accordingly, references to the GDPR in this Chapter should also be read as references to corresponding UK law.

A guardian's consent or permission must be obtained in the event that a customer under the age of 16 uses ANA Cargo's service and consents to this Privacy Policy. The data subject's consent to this Privacy Policy must be obtained in the event that a person such as family member apply for ANA Cargo's service on behalf of the data subject.

In the event that any provisions of this Chapter 2 contradict those of Chapter 1, the provisions of this Chapter 2 shall prevail.

2. The controller of personal information

The controller of your personal information is ANA Cargo.

ANA Cargo protects personal information which is collected and used by controllers (who make decisions about how and why your personal information is used) and processors (who act on the controller's written instructions) on the basis of Data Protection Laws.

3. Our lawful basis for processing personal information

ANA Cargo protects your personal information by ensuring that it can only be used to the extent necessary for specific purposes (as set out in Part 4 of Chapter 1 of this Privacy Policy) and by requiring that there is a lawful basis for each processing activity on the basis of Data Protection Laws.

ANA Cargo may process customer personal data on one or more of the following lawful bases:

(a) When your consent is obtained to the processing (Article 6(1)(a) GDPR)
Consent will usually only be relied upon for promotional and marketing related processing, or in some cases, in relation to sensitive personal data.
(b) When processing is necessary in order to perform or take steps to enter into a contract (Article 6(1)(b) GDPR).
This is typically why we process customer information which is essential to providing our services, including a customer's identity, contact, payment, etc.
(c) ANA Cargo needs to process the information to comply with a lawful obligation (Article 6(1)(c)).
This includes the requirement to share personal information with customs and immigration authorities or law enforcement, as well ANA Cargo's legal duties towards its staff and customers.
(d) The information is required to protect your, or a third party's, vital interests (Article 6(1)(d)), for example in the event of a medical emergency.
(e) It is in ANA Cargo's or a third party's legitimate interests to process the personal data, and these interests are not overridden by your rights under Data Protection Laws (Article 6(1)(f) GDPR).
This includes the use of personal information necessary to operate ANA Cargo's business and also to maintain, develop and improve its products and services.

4. Request about processing of personal information

(1) Data Protection Laws provide you with the following legal rights:
1) Request for disclosure: You can request copies of your personal information and details of how we process it.
2) Request for correction or updating: Corrections or updates to personal information will be undertaken wherever possible after due review of the request.
3) Request for erasure: You may request that we delete all or part of the personal information we hold about you. We will consider your request and, where the information is no longer required or the law does not permit us to continue to retain it, we will delete it.
4) Transferring your personal information: You can request a copy of your personal information in a structured, common, machine-readable format. This only applies to personal information which we obtain from you and process on the basis of your consent or in order to perform a contract, and which is processed by automated means.
5) Objecting to processing: You can object to processing which is carried out on the basis of our or a third party's legitimate interests or for the purpose of direct marketing. We will stop processing your information unless we have a strong reason to continue which overrides your objection. If your objection is to direct marketing, we will always stop.
6) Restricting how your personal information is processed. You can limit how we process your personal information in certain circumstances. Where this applies, any processing of your personal information (other than storing it) will only be lawful with your consent or where required for legal claims, protecting certain rights or important public interest reasons.
7) The right to withdraw consent. If we are relying on consent to process your personal information, you have the right to withdraw that consent at any time.
Please note, the rights set out above are not absolute and do not apply in every situation. There are also legal exemptions which apply in some situations and mean a request may be refused. Of course, if a request is refused we will inform you of the reasons for this when we respond.
Records of requests made to us will be retained so that we can ensure we have complied with our legal obligations.

(2) Method for submitting request
You can exercise your rights free of charge (except in the case of unreasonable, excessive or repeated requests in which case we may charge a fee or refuse the request). The method for submitting request and contact information are as follows.

(Submission of requests)
Please send the required documents by postal mail to the address below.

Address:
ANA Cargo Personal Information Handling Desk
Shiodome-City Center, 1-5-2, Higashi-Shimbashi, Minato-ku, Tokyo 105-7140, Japan

(Required documents)

・Form requesting disclosure (for EEA/UK residents).

・Form for various requests (for EEA/UK residents).

(3) Responding to a request
We will respond without delay and usually within one month. We may, in some cases, ask for identification or (if you are making the request on behalf of a third party) proof of your authority to submit a request. If your request is particularly complex or you have made a number of requests, it may take longer to provide a detailed response. Please also bear in mind that there are exceptions to the rights above and some situations where they do not apply.

If you are not satisfied with our response to a data protection request or if you think your personal information has been mishandled, then you have the right to complain to a supervisory authority. Please see Part 9 of this Chapter 2 ("Lodging a complaint with an authority") for further details.

5. Data sharing which is necessary to provide products or services

ANA Cargo's products and services are provided with the assistance of other companies and organizations and often ANA Cargo will need to share personal information with third parties in order to run its business. These third parties include:

(a) Other companies in the ANA Group

(b) Organizations with which ANA Cargo is legally required to share personal information
including: government organizations, regulatory and law enforcement authorities, judicial, customs and immigration authorities, third-party organization, etc.

(c) Service providers
including: subcontractor handling ANA flights, airports and airlines who we partner with, various service providers, providers with whom we have a marketing partnership, etc.

Where ANA Cargo instructs companies, contractors or service providers to process data on its behalf, then it will ensure that it does so pursuant to a contract which meets the requirements of applicable Data Protection Laws.

6. Marketing communications

ANA Cargo sends out marketing communications from time to time to notify interested persons of news and provide details of products and services which may be of interest to them. ANA Cargo will only do this if the recipient has consented to receive marketing or if they are an existing customer who purchased products or services from ANA Cargo and were given the opportunity to opt-out from marketing at the time but chose not to do so.

7. Where your personal information is stored and transferred

ANA Cargo is located in Japan and many of the service providers and other organizations with whom we share your personal information will be located in jurisdictions outside the EEA and UK. It should be noted that Japan has been recognized by the European Commission as providing adequate protection for personal information.

When transferring personal information to third parties, ANA Cargo will ensure that it complies with the requirements of Data Protection Laws, including the onward transfer requirements of the EU-Japan adequacy decision and related Japanese laws. However, you should be aware that recipients outside the EEA and UK may be subject to national laws which do not necessarily provide equivalent protection for your personal data. If you would like more information regarding where your personal information is stored and transferred, please contact ANA Cargo using the details set out in Part 10 of this Chapter 2 ("The contact information of the controller and ANA Cargo's Data Protection Officer").

8. Retention of personal information

ANA Cargo retains customers' personal information until the purpose of use is achieved. Particularly, ANA Cargo has set the retention period for personal information as follows. For most other personal information, the appropriate retention period will be determined based on the nature of the information and the purpose for having it by reference to legal and accounting requirements and our business needs.

(1)Customers' personal information
Until completion of transportation and related work stipulated in Conditions of Carriage -domestic cargo, international cargo and by Charter Flight.

(2)Other personal information
Required period for the purpose which customers have consented

9. Lodging a complaint with an authority

Customers have the right to lodge a complaint on the processing of their personal information with the data protection authority having jurisdiction over their residence.
(1)EEA residents: Please contact your national supervisory authority, details of which can be found on the European Data Protection Board's website (https://edpb.europa.eu/about-edpb/board/members_en).
(2)UK residents: Please contact the Information Commissioner's Office (www.ico.org.uk).

10. The contact information of the controller and ANA Cargo's Data Protection Officer

Controller: ANA Cargo Inc,
Address: Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo, Japan
Data Protection Officer email: personalinfodesk@anacargo.jp

Chapter 3.Handling of personal information of residents of China residents by ANA Cargo

Besides Chapter 1, Chapter 3 also shall be applied to the handling of personal information of persons residing in Republic of China (hereinafter, "China") based on China Cyber Security Law and related regulations. In the event that any provisions of this chapter contradict those of chapter 1, the provisions of this chapter shall prevail.

1. Introduction

A guardian's consent or permission must be obtained in the event that a customer under the age of 18 uses ANA Cargo's service and consents to this Privacy Policy. The data subject's consent to this Privacy Policy must be obtained in the event that a person such as family member applies for ANA Cargo's service on behalf of the data subject.

2. Retention period for personal information

ANA Cargo will retain the customer's personal information until the purpose of use is achieved. In particular, ANA Cargo sets the retention period for personal information as follows.

(1) Customers' personal information
Until the completion of transportation and related work stipulated in conditions of carriage -domestic cargo, international cargo and by Charter Flight.
(2) Other personal information
Required period for the purpose which customers have consented.

3. Technology and measure to protect customers' personal information

(1) ANA Cargo takes security measures to protect customers' personal information from leakage, loss or damage. Specifically, ANA Cargo takes the following measures to protect customers' personal information.
・ANA Cargo develops website with https and sets SSL encryption to secure important customers' data communication between the customers' web browser and the server.
・ANA Cargo sets access control for protecting unauthorized person from accessing personal information.
・In order to raise employee awareness of the importance of protecting personal information, ANA Cargo provides education and training on security and privacy protection.

(2) ANA Cargo will take all reasonable and practicable steps to ensure that no irrelevant personal information is collected. ANA Cargo will only retain customers' personal information for the period of time required to achieve the purposes stated in this Privacy Policy, unless an extension of the retention period is required or permitted by law.

(3) In the event of personal information being at risk, ANA Cargo will promptly inform customers of the relevant circumstances of the incident in accordance with the requirements of laws and regulations and report to the regulatory authorities.

4. Request about handling of Personal Information

In the event that ANA Cargo receives a request of the customer's personal information held by ANA Cargo from a resident of China, the request will be handled according to the related laws and regulations within a reasonable timeframe and manners besides Chapter 1 Article 12 (Request about handling of Personal Information), after confirming that the request was submitted by the customer themselves.

(1) Request for withdrawal
Personal information will be deleted or suspended in accordance with the customer's request, wherever possible and appropriate, after due review of the request.
However, please note that such requests may prevent customers from being provided with services that they had utilized, or may impede the provision of services in accordance with their wishes.

(2) Methods for submission of requests
Customers may submit requests by following methods.
1) Submission of requests
Please send the required documents by postal mail to the address below.
Shiodome-City Center, 1-5-2, Higashi-Shimbashi, Minato-ku, Tokyo 105-7140, Japan

2) Required documents < Application forms >(choose one of the following in accordance with your request.)

①Form requesting disclosure (PDF format/163KB)

②Form for various requests (PDF format/148KB)

< Documents required for confirmation of identification of individual, etc. >

◆For individuals
Copies of any two of the following: passport, health insurance certificate(masking insurance card
numbers and identification symbols / numbers of insured individuals), basic resident registration
card with photo, pension insurance booklet, physical disability certificate, resident card or special
permanent resident certificate, certificate of seal registration, Individual Number Card (front page
only), identification card issued by the Chinese government

◆For representatives
In addition to "◆For the individual," the following documents described in (1) and (2) below are required.
(1) Power of Attorney (legal representatives must provide a document certifying such status)
(2) Documents to identify the representative (copies of two of the following: the representative's
passport, health insurance certificate(masking insurance card numbers and identification symbols /
numbers of insured individuals), basic resident registration card with photo, pension insurance
booklet, physical disability certificate, resident card or special permanent resident certificate,
certificate of seal registration, Individual Number Card (front page only), identification card issued
by the Chinese government)

5. Transfers

When ANA Cargo share personal information of customers or entrust it to third parties within the scope of the purposes of use, ANA Cargo may transfer personal information to companies that can share data or entrustee(s) and such third parties will handle it. Third parties to whom ANA Cargo will disclose the personal information of the customers include those located outside China (including Japan), the customers shall be deemed as having consented to the following matters by consenting to the Privacy Policy:

(1) In the case that the country which the third party is located outside China does not have the same
data protection laws as China, many of the rights provided in China to the data subjects will not
necessarily be provided.
(2) The customers' personal information may be provided for the purposes specified above to the subsidiaries and affiliates of ANA Cargo or third parties outside China.

6. Change of purposes of use of personal data

In the case of a change to the purposes of use of personal information, ANA Cargo will announce the revised Privacy Policy in advance on ANA Cargo website and ANA Cargo will use personal information in accordance with the new purposes of use of personal information after obtaining consent from customers.

7. Basic information of Controller of personal information

ANA Cargo Inc.
Address: Shiodome City Center, 1-5-2 Higashi-Shimbashi, Minato-ku, Tokyo, 105-7140, Japan

Chapter4.Handling of personal information of California residents by ANA Cargo

Last updated on December 14, 2020

Besides Chapter 1, Chapter 4 also shall be applied to the handling of personal information of persons residing in California, United States of America based on the California Consumer Privacy Act of 2018(hereinafter, "CCPA"). In the event that any provisions of this chapter contradict those of chapter 1, the provisions of this chapter shall prevail.

The terms used in this chapter are based on the definitions provided in CCPA. For example, the term "sale", among others, means ANA Cargo's selling, lending, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information to another business or a third party for monetary or other valuable consideration. However, if ANA Cargo concludes an appropriate agreement concerning the handling of personal information with another business or a third party, the activities mentioned above are not regarded as "sale" from the perspective of CCPA.

1. Acquisition and use of personal information

Personal information collected by ANA Cargo in the preceding 12 months or likely to be collected in the future is classified as defined in the following table. ANA Cargo uses such information for the purposes set forth in Chapter 1 Article 4(Purpose of using personal information). It will acquire such personal information directly from customers.

Type of personal information collected Example of personal information
Identifiers (name or symbol, etc. used to uniquely identify a particular subject) The customer's name, address, telephone number, fax number, mailing address, email address, etc.
Additional data subject to the California Customer Records statute (personal information categories in Cal. Civ. Code Sec. 1798.80(e)) -
Characteristics of protected classifications under California or federal law -
Commercial information The details of enquiries, requests and complaints contained in correspondence with customers, etc.
Internet or other electronic network activity information. Information on the use of ANA Cargo website including cookie and action log on the website, etc.
Professional or employment-related information Employment information (company name, division/department the customer belongs to, title, address, telephone number, fax number) and related information

2. The sharing of personal information

(1) Sale of personal information
ANA Cargo will not sell customers' personal information (including personal information concerning minors) to any third parties, and has not sold the same in the past 12 months.

(2) Disclosure of personal information for business purposes
The types of customers' personal information that ANA Cargo has disclosed in the past 12 months for business purposes and the types of third parties to which such personal information has been disclosed are shown below.

Type of personal information collected Example of personal information Third party to which the personal information has been disclosed in the past 12 months
Identifiers (name or symbol, etc. used to uniquely identify a particular subject) The customer's name, address, telephone number, fax number, mailing address, email address, etc. Other companies in the ANA Group, subcontractor handling ANA flights, airports and airlines who we partner with, various service providers, providers with whom we have a marketing partnership, government organizations, regulatory and law enforcement authorities, judicial, customs and immigration authorities, third-party organization, etc.
Additional data subject to the California Customer Records statute (personal information categories in Cal. Civ. Code Sec. 1798.80(e)) - -
Characteristics of protected classifications under California or federal law - -
Commercial information Details of enquiries, requests and complaints contained in correspondence with customers, etc. Other companies in the ANA Group, subcontractor handling ANA flights, airports and airlines who we partner with, various service providers, providers with whom we have a marketing partnership, government organizations, regulatory and law enforcement authorities, judicial, customs and immigration authorities, third-party organization, etc.
Internet or other electronic network activity information. Information on the use of ANA Cargo website including cookie and action log on the website, etc. Other companies in the ANA Group, various service providers, providers with whom we have a marketing partnership, government organizations, regulatory and law enforcement authorities, judicial, customs and immigration authorities, third-party organization, etc.
Professional or employment-related information Employment information (company name, division/department the customer belongs to, title, address, telephone number, fax number) and related information Other companies in the ANA Group, various service providers, providers with whom we have a marketing partnership, government organizations, regulatory and law enforcement authorities, judicial, customs and immigration authorities, third-party organization, etc.

3. Request about handling of Personal Information

Customers living in California have the following rights concerning their personal information:

(1) Access right
Customers have the right to make a request to ANA Cargo for the disclosure of the following information regarding their personal information collected/used/disclosed by ANA Cargo within the 12 months before the date of request (hereinafter "Access Right"), up to twice in 12 months.

・Type of the customer's personal information collected by ANA Cargo
・Source of the collection of such personal information
・Business or commercial purposes for the collection of such personal information
・Type of third party with which such personal information has been shared
・The customer's specific personal information collected by ANA Cargo
・Type of the customer's personal information disclosed by ANA Cargo for a business purpose
・Type of third parties to which each type of such personal information has been disclosed

(2) Deletion right
Customers have the right to make a request to ANA Cargo for the deletion of their certain personal information collected by ANA Cargo (hereinafter "Deletion Right").

When exercising the Access Right or Deletion Right, please contact the following. Once ANA Cargo receives such a request, it will be handled according to the related laws and regulations within a reasonable timeframe and manner, after confirming, through the procedures for individual identification described below, that the request was submitted by the customer himself/herself.

(3) Submission of requests and Procedures for individual identification
1) Submission of requests
E-mail:
Please send e-mail to personalinfodesk@anacargo.jp
Postal Mail:
Address: Shiodome-City Center, 1-5-2, Higashi-Shimbashi, Minato-ku, Tokyo 105-7140, Japan
Tel:
Please contact the following,
+81-3-6735-1900

2) Procedures for individual identification
◆For individuals
Upon receiving a request for the exercise of the Access Right or Deletion Right, ANA Cargo will ask
the customer to submit information sufficient to confirm that such request was submitted by such
customer himself/herself, such as his/her name and email address, and compare the submitted
information with the information held by ANA Cargo.

◆For representatives
In addition to the information required for the identification of individual in "◆For the individual,"
a power of attorney (legal representatives must provide a document certifying such status) needs to
be submitted. In addition, ANA Cargo may ask the customer to directly contact ANA Cargo to
confirm that he/she has granted the representative authority to exercise the Access Right or
Deletion Right.

As a rule, ANA Cargo will not treat customers who have submitted such requests in a discriminatory manner, such as changing their services. Even so, please note that deletion requests may prevent customers from receiving services which they have been provided with, or may impede the provision of services that are in accordance with their needs.