ANA Cargo thoroughly values "Customers' voices"

PR Other

2019.07.26

We are promoting service improvement activities
based on customers' feedback and employees' awareness

Customer's voice -1:

"It's hard to tell what kind of types and sizes of cars can be transported."
"Please handle with care especially for shock-sensitive cargos (with shock-watch and/or tilt-watch devices) !"

下矢印.PNGTransportation services for vehicles and precision equipment have been additionally introduced to our international cargo product line-up.

We have released exclusive transportation services, "PRIO VEHICLE" (October 1, 2018~) and "PRIO SENSITIVE" (June 3, 2019~), for vehicles and precision equipment or such, respectively.

商品開発.PNG

"PRIO VEHICLE" is a product to transport wide range of vehicles (from compact cars to SUVs), utilizing ourfreighter network, to destinations or countries・cities where automotive industry is thriving.

(URL:http://www.anacargo.jp/en/int/service/vehicle.html)

"PRIO SENSITIVE" will provide careful handling considering the shock-risk, while cargos attached with shock-watch and/or tilt-watch devices will be closely monitored, utilizing check sheets, at departure, transit and arrival airports.

(URL:http://www.anacargo.jp/en/int/service/sensitive.html)

Customer's voice -2:

"We need to check the past web-news to acquire information of various charges, which is troublesome!!"

下矢印.PNGANA Cargo's web page is renewed to more user-friendly style

Navigation menu is now displayed, showing handling charges of Dangerous Goods shipments.

【Timetable・Charges】 :(URL: http://www.anacargo.jp/en/int/timesheet/)

Webpage.PNG

ANA Cargo will further improve both the convenience of valued customers and service quality, by making its web page more attractive with enhanced functionality information.